ONLINE BANKING

Open your account now online!

The Internet Banking Division of
Southwest State Bank

Learn more about online banking!


NOTICE OF EXPIRATION OF THE TEMPORARY FULL FDIC INSURANCE COVERAGE FOR NONINTEREST-BEARING TRANSACTION ACCOUNTS - Please refer to FDIC Insurance Protection page located in "Other Services".


 

New Online Banking System.

Introducing a new, improved online banking experience for you. Our online banking system conversion takes effect on October 20, 2014

We think you’ll love the changes we’ve made. While site navigation and icons will be much the same as what you are familiar with, we’ve added some new features and improved the old ones. If you are a customer who uses Bill Pay, you will find a new look because we have changed our Bill Pay system to one that is more efficient and easier to use.

Your privacy and security remain our top priority. With new and enhanced technology, your online banking remains tightly secure.

Click on the links below to learn more about the conversion.
 

Things to do now

 

    • The next time you log in to your account, please click on “Change Address” and re-enter all your information, including under the second section titled “New Address.” We will be using information from this section to provide you a new secure access code to access the new online banking system.

 

    • Archived bank statements of the past 2 years will NOT carry forward with the conversion. It is important that you either download or print all bank statements you wish to keep. In case you do not download your records before October 20, we will offer a link where you can access your archived statements until the end of October. At that point, all content will be permanently removed. With this in mind, we urge you to download any archived statements as soon as possible.

 

    • Internal transfers between Southwest State Bank. accounts scheduled to occur on or after September 22 will not carry forward to the new system causing them to be cancelled. Please rescheduled your transfers again after the conversion. It might be a good idea to make a note of the scheduled transfers now so you will have the information at your fingertips when it is time to reschedule them.

 

  • Good news! All of your Bill Pay information will carry forward with the conversion. However, from October 13th – October 19th you will not have access to the Bill Pay system while the latest software is being loaded and tested. Please plan accordingly by scheduling any new Bill Payments you wish to authorize a few days before October 13th. Payments already scheduled to be paid between October 13th and October 19th will be processed as usual.

 

Online banking conversion questions and answers

    1. Why are you making these changes?
      We have always strived to offer the best services and security to our online banking customers. Our new system offers not only the latest technology for our customers who use PCs, but in the future will also offer secure usage to tablet and smartphone users. Text banking, alert messages and improved Bill Pay are only a few of the new features we’ll be adding for our Online customers.

 

    1. I already have an account with Southwest State Bank. . What should I do?
      During this first login you will be going through Multifactor Authentication (MFA). This means we are identifying you and your account device to provide you with the best possible security.

      Please log in to online banking as a “new user” even though you an an existing customer. Enter the Access ID that you have always used. Next, you will choose the way you wish to receive your secure access code, either by phone, text or email. The secure access code will be delivered to you in approximately one minute or less. After entering the code, you will be required to set a new password for online banking. The requirements for the new password will be provided to you on the screen. After you set your password, please verify the information in your profile is correct. It is important that you update missing or inaccurate information. Going forward you will log in as an “existing user”.

      Once each device is registered you will not need to use the secure access code again. If, however, you want to sign in using a different browser, you will need to complete this process again.

    2. Do I have to register each device I use for my account?
      Yes, it is essential to register each one so that our secure system associates each device and browser you use with your account.

 

    1. What do I need to do to make sure I will receive the information I need to access the new online banking system?
      Prior to the conversion date, log in to your account and click on “Change Address.” Please enter all of your current information into the two forms on this page. This information will be entered into the new banking system and allow us to make a seamless conversion of your account.

 

    1. When should I expect to receive my secure access code?
      The code should arrive within a few seconds of your request for it when you log in to the new system the first time.

 

    1. I am waiting for my secure access code to be phoned or texted, but I think I used the wrong phone number when I enrolled. What should I do?
      You will be given a choice as to where the code will be sent based on the information that we have for you. If you are not given a valid code then we need to update your contact information. Just call us at (580) 393-4367 , Monday thru Friday, 8 a.m. – 5:00 p.m., CST. We can help you right away.

 

    1. What browser should I use?
      Internet Explorer, Google Chrome, Mozilla, Safari and Firefox all work with our online banking system. Each browser might work a bit differently, so experiment with any browser you use to see which works best for you. Keep in mind that if you are using different browsers on your PC or devices, each one requires separate registration.

 

    1. Why must I register each device and browser I use?
      Registering each device assures you of maximum security. Our system will recognize your computer or smartphone just as it recognizes your Access ID and password. The same is true of your browser. If you have been using Internet Explorer but change to Chrome without registering Chrome, you will not be able to access your account. You must register Chrome in order to use Chrome. It’s all so easy to do, and just takes a couple of minutes.

 

    1. I’ve already registered my PC, but am being asked to register it again. Why?
      Possibly your browser is set to delete cookies, or your online banking cookie has been deleted since you last logged in. You can set your browser to keep certain cookies through the Internet Options selection on the browser. Another possibility is that your online profile is set to require a secure access code each time you log in. You can change this in your preferences. Or you might be logging in with a browser you’ve overlooked registering. You can easily fix this by registering that browser.

 

    1. I see a warning that one more unsuccessful login attempt will lock my account. What should I do?
      If you are having a problem logging in you can choose the “Forgotten Password” option. This will allow you to change your password and you can resume without problems. If you decide to try one more time with your existing password and your account does lock, then wait about an hour before trying again. You can also call us at (580) 393-4367 Monday through Friday, 8:00 a.m.. – 5:00 p.m. CST.

 

  1. Can I change my login ID and/or password?
    Yes, you can change either or both at any time by going to Preferences>Security Menu Option>Password. And you are still assured of complete security protection.

 

Thank you for being a valued Southwest State Bank customer.


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