ONLINE BANKING


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The Internet Banking Division of
Southwest State Bank


NOTICE OF EXPIRATION OF THE TEMPORARY FULL FDIC INSURANCE COVERAGE FOR NONINTEREST-BEARING TRANSACTION ACCOUNTS - Please refer to FDIC Insurance Protection page located in "Other Services".


Learn About Your New Online Banking Experience

Here you’ll find all the information you’ll need to start using and benefitting from the new online banking system from Southwest State Bank®.

Bill Pay

Bill Pay just got better! To learn more about the new Bill Pay system and to change your preferences, login to your account, go to the left-hand menu and click Transactions, select Bill Payment, select Advanced and select Visit Bill Pay Site. From here you can watch demos, choose different formats for your Bill Pay screens, view a calendar of payments and much more.

 

Bank Statements

Bank Statements from the previous online banking system can be obtained by contacting customer service.

 

EGuide & Q&A Section

Learn more about your new Online Banking System in this comprehensive guide and our Question and Answers links:

  1. The next time you log in to your account, please click on “Change Address” and re-enter all your information, including under the second section titled “New Address.” We will be using information from this section to provide you a new secure access code to access the new online banking system.
  2. Why did you make these changes? We have always strived to offer the best services and security to our online banking customers. Our new system offers not only the latest technology for our customers who use PCs, but in the future will also offer secure usage to tablet and smartphone users. Text banking, alert messages and improved Bill Pay are only a few of the new features added for our Online customers.
  3. I already have an account with Southwest State Bank®.  What should I do? During this first login you will be going through Multifactor Authentication (MFA). This means we are identifying you and your account device to provide you with the best possible security. 
    
Please log in to online banking as a “new user” even though you an an existing customer. Enter the Access ID that you have always used. Next, you will choose the way you wish to receive your secure access code, either by phone, text or email. The secure access code will be delivered to you in approximately one minute or less. After entering the code, you will be required to set a new password for online banking. The requirements for the new password will be provided to you on the screen. After you set your password, please verify the information in your profile is correct. It is important that you update missing or inaccurate information. Going forward you will log in as an “existing user”. 
    
Once each device is registered you will not need to use the secure access code again. If, however, you want to sign in using a different browser, you will need to complete this process again.
  4. Do I have to register each device I use for my account? Yes, it is essential to register each one so that our secure system associates each device and browser you use with your account.
  5. What do I need to do to make sure I will receive the information I need to access the new online banking system? Prior to the conversion date, log in to your account and click on “Change Address.” Please enter all of your current information into the two forms on this page. This information will be entered into the new banking system and allow us to make a seamless conversion of your account.
  6. When should I expect to receive my secure access code? The code should arrive within a few seconds of your request for it when you log in to the new system the first time.
  7. I am waiting for my secure access code to be phoned or texted, but I think I used the wrong phone number when I enrolled. What should I do? You will be given a choice as to where the code will be sent based on the information that we have for you. If you are not given a valid code then we need to update your contact information. Just call us at (580) 393-4367 on Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 6:00 pm.. We can help you right away.
  8. What browser should I use? Internet Explorer, Google Chrome, Mozilla, Safari and Firefox all work with our online banking system. Each browser might work a bit differently, so experiment with any browser you use to see which works best for you. Keep in mind that if you are using different browsers on your PC or devices, each one requires separate registration.
  9. Why must I register each device and browser I use? Registering each device assures you of maximum security. Our system will recognize your computer or smartphone just as it recognizes your Access ID and password. The same is true of your browser. If you have been using Internet Explorer but change to Chrome without registering Chrome, you will not be able to access your account. You must register Chrome in order to use Chrome. It’s all so easy to do, and just takes a couple of minutes.
  10. I’ve already registered my PC, but am being asked to register it again. Why? Possibly your browser is set to delete cookies, or your online banking cookie has been deleted since you last logged in. You can set your browser to keep certain cookies through the Internet Options selection on the browser. Another possibility is that your online profile is set to require a secure access code each time you log in. You can change this in your preferences. Or you might be logging in with a browser you’ve overlooked registering. You can easily fix this by registering that browser.
  11. I see a warning that one more unsuccessful login attempt will lock my account. What should I do? If you are having a problem logging in you can choose the “Forgotten Password” option. This will allow you to change your password and you can resume without problems. If you decide to try one more time with your existing password and your account does lock, then wait about an hour before trying again. You can also call us at (580) 393-4367 on Monday through Thursday from 8:00 am to 5:00 pm and Friday from 8:00 am to 6:00 pm.
  12. Can I change my login ID and/or password? Yes, you can change either or both at any time by going to Preferences>Security Menu Option>Password. And you are still assured of complete security protection.

 

Thank you for being a valued Southwest State Bank® customer.

 


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